Często zadawane pytania

  • An USB-receiver of a wireless device is broken or lost, where can I buy a new one?

    Unfortunately, USB-receivers are not sold separately.

  • An USB device is not recognized by OS Windows, or Windows reports about a device driver error

    If an USB device, which is plugged in an USB port, is not shown in Windows “Device Manager”, or Windows reports about a device driver error, then you need to:

    1. If your device can use standard Windows drivers, as stated in its instruction or its description on the web page, then don't install drivers or software from the device vendor. If you have installed a driver or software from a device vendor, then use Windows “System Restore” to revert to the state, when it isn't installed, or use Windows “Control Panel” applet “appwiz.cpl” to remove it.
    2. If your device needs a special driver, you can either find it on the CD, which is shipped with the device, or download it from the “DOWNLOAD” tab on the device web page. Be warned, that a driver on a web page may not suite to your device, cause devices from different shipments may use different drivers.
    3. Use Windows “Control Panel” to open “Devices and Printers” Window. Then right click your computer name and choose menu item “Device Installation Settings”. Choose “Yes, do this automatically (recommended)” in the “Device Installation Settings” window. Press “Save changes” button.
    4. Update your OS, devices drivers and BIOS or UEFI.
    5. Reboot your PC.
    6. Connect your device to a high-power USB port, which is supporting 500 mA power consumption. Don't use USB hubs or extension cables. Try to connect your device to different USB ports and PCs.
  • How to find a device driver?

    If your device needs a special driver, you can either find it on the CD, which is shipped with the device, or download it from the “DOWNLOAD” tab on the device web page.

    If your device can use standard Windows drivers, as stated in its instruction or its description on the web page, then OS will automatically install these drivers without user interaction.

    If OS can't find a driver or reports about driver errors, you can find guidance here.

  • War Thunder bonus codes activation

     

    Please note that you can activate no more than 5 War Thunder bonus codes on 1 account.

  • What does the "Archive product" tag mean?

    "Archive product" means that the product is in the archive and not produced any more. In most cases it is not available in retail shops either.

  • MIC-155 receiver plays a signal of FM broadcasting station

    Receiver always mixes signals from both microphones. So try to turn both microphones on. If they are close to receiver, their signal is usually stronger than a signal of radio station. If this does not solve your problem, then contact your seller.

  • Where can the radars database for the "RDD-005" radar detector be downloaded from?

    The "RDD-005" model is no longer supported by "Defender" company. Database updates can be downloaded through the "Speedcam.online" service:

    https://speedcam.online/radar-detektor-defender-rdd-005/

    Database updating manual:

    http://defender.ru/links/files/879

    Update utility for radar detector (Windows 7 or higher):

    http://defender.ru/links/files/878

    Driver for radar detector (Windows 8 x64 or higher):

    http://defender.ru/links/files/1789

  • 52707 Beta GM-707L What are the side buttons for?

    The side buttons are by default used to move backward and forward through web pages in a web browser, but their functions can be changed using software that can be downloaded from the manufacturer's website.

  • 52707 Beta GM-707L What is the purpose of the button above the scroll wheel?

    The sensor of this mouse has three resolution modes: 800/1200/1600 DPI. Resolutions can be toggled with this button. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • 52707 Beta GM-707L Does this mouse have software for customizing buttons and creating macros?

    Yes, it does. It can be downloaded from the product page on the manufacturer's official website.

  • 52707 Beta GM-707L Can the backlight be controlled, for example, with software?

    No, the backlight cannot be controlled, there is no way to adjust the backlight in the software.

  • 52707 Beta GM-707L Is there a way to turn off the backlight?

    No, there is not.

  • 52707 Beta GM-707L Can this mouse be connected to the laptop?

    Yes, it can.

  • 52707 Beta GM-707L Will the mouse work with a MacBook?

    Yes, it will. We do not guarantee that the side buttons will work with a MacBook. The software of this model also cannot work with a MacBook.

  • 52707 Beta GM-707L Can the mouse be connected to a smartphone?

    The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • 52707 Beta GM-707L I have lost the receiver, where can I buy it?

    Unfortunately, it is not possible to buy the receiver separately. The pairing of the mouse and the receiver is done at the factory and can’t be changed later. The mouse won’t work with any other receiver. It’s done so that two identical mice don’t interfere with each other in the same room.

  • 52707 Beta GM-707L Does this model have a power switch?

    Yes, it does. It is located on the mouse underside.

  • 52709 Warlock GM-709L Is this a Bluetooth mouse?

    No, this mouse does not work via Bluetooth. The wireless connection works via a 2.4GHz radio link between the mouse and the mouse USB receiver.

  • 52709 Warlock GM-709L I received the mouse, but there is no receiver included. How can I get it?

    Turn the mouse over. The receiver is inserted into a dedicated receiver slot on the mouse bottom side.

  • 52709 Warlock GM-709L What kind of batteries does this mouse need?

    The mouse does not require batteries to operate. A 400 mA∙h accumulator is installed inside the mouse, the mouse is powered by this accumulator.

  • 52709 Warlock GM-709L How to charge the mouse?

    The kit includes a Micro-USB cable for recharging the mouse accumulator. Connect the cable to the mouse and to the computer USB port, then the accumulator will begin to charge. The mouse can also be charged from any mains charger with a USB output, for example, from a phone charger.

  • 52709 Warlock GM-709L How long does it take to charge the accumulator?

    Charging time depends on a power supported by the USB port that the mouse is connected to. For example, the mouse will charge in about 1.5–2 hours from a high-power USB 2.0 port (current 0.5A). If you have a more powerful port (for example, USB 3.0 or a smartphone charger), then the accumulator will charge faster.

  • 52709 Warlock GM-709L Can I connect the mouse to the computer through the cable without connecting the USB receiver?

    No, you cannot. The cable allows only recharging of the mouse accumulator. You need to connect the USB receiver to the computer for the mouse to work.

  • 52709 Warlock GM-709L How many buttons does this mouse have?

    Six: left, right, DPI control button, wheel button, and 2 side buttons.

  • 52709 Warlock GM-709L What are the side buttons for?

    The side buttons are by default used to move backward and forward through web pages in a web browser, but their functions can be changed using software that can be downloaded from the manufacturer's website.

  • 52709 Warlock GM-709L What is the purpose of the button above the scroll wheel?

    The sensor of this mouse has four resolution modes: 800/1200/1600/2400 DPI. Resolutions can be toggled with this button. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • 52709 Warlock GM-709L Does this mouse have software for customizing buttons and creating macros?

    Yes, it does. It can be downloaded from the product page on the manufacturer's official website.

  • 52709 Warlock GM-709L Can the backlight be controlled, for example, with software?

    You can select one of five backlight modes using the button on the mouse underside. There is no way to adjust the backlight in the software.

  • 52709 Warlock GM-709L I have lost the receiver, where can I buy it?

    Unfortunately, it is not possible to buy the receiver separately. The pairing of the mouse and the receiver is done at the factory and can’t be changed later. The mouse won’t work with any other receiver. It’s done so that two identical mice don’t interfere with each other in the same room.

  • 52709 Warlock GM-709L Is there a way to turn off the backlight?

    No, there is not.

  • 52709 Warlock GM-709L Can this mouse be connected to the laptop?

    Yes, it can.

  • 52709 Warlock GM-709L Will the mouse work with a MacBook?

    Yes, it will. We do not guarantee that the side buttons will work with a MacBook. The software of this model also cannot work with a MacBook.

  • 52709 Warlock GM-709L Can the mouse be connected to a smartphone?

    The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • 52709 Warlock GM-709L Does this model have a power switch?

    Yes, it does. It is located on the mouse underside.

  • 52880 Warfame GM-880L Is this a wireless mouse?

    No, this is a wired mouse. It can be connected by the cable to any USB port in your computer.

  • 52880 Warfame GM-880L How many buttons does this mouse have?

    Eight: left, right, wheel button, 2 top buttons for DPI control, 2 side buttons, and the FIRE button for shooting in shooters.

  • 52880 Warfame GM-880L What are the side buttons for?

    The side buttons are by default used to move backward and forward through web pages in a web browser, but their functions can be changed using software that can be downloaded from the manufacturer's website.

  • 52880 Warfame GM-880L Can this mouse be connected to the laptop?

    Yes, it can.

  • 52880 Warfame GM-880L What is the bottom left button for?

    This is the button for suppressing recoil when shooting in shooters, it is called FIRE. Clicking this button generates fast clicks of the left mouse button. This allows reducing the impact of recoil when shooting in a game with automatic weapons, which increases the shooting accuracy.

  • 52880 Warfame GM-880L What are the buttons above the scroll wheel for?

    The sensor of this mouse has six resolution modes: 800/1600/2400/4800/6400/12800 DPI. The resolution can be increased or decreased with these buttons. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • 52880 Warfame GM-880L Does this mouse have software for customizing buttons and creating macros?

    There are 2 software versions. One version is custom software specifically for this model. It allows saving all the settings in the mouse memory. In addition, this software allows controlling the backlight. With this setup, the mouse can be transferred to another computer along with all the settings. The second version is the DefenderGameCenter universal software for mice, which saves all the settings on your computer. DefenderGameCenter cannot control backlighting. Both versions can be downloaded from the product page on the manufacturer's official website.

  • 52880 Warfame GM-880L Can the backlight be controlled, for example, with software?

    Yes, you can switch between 14 backlight modes in the mouse software.

  • 52880 Warfame GM-880L Will the mouse work with a MacBook?

    Yes, it will. We do not guarantee that the side buttons will work with a MacBook. The software of this model also cannot work with a MacBook.

  • 52880 Warfame GM-880L Can the mouse be connected to a smartphone?

    The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • 52928 Bulletstorm GM-928 Is this a wireless mouse?

    No, this is a wired mouse. It can be connected by the cable to any USB port in your computer.

  • 52928 Bulletstorm GM-928 How many buttons does this mouse have?

    Seven: left, right, wheel button, 2 top buttons for DPI control, and 2 side buttons.

  • 52928 Bulletstorm GM-928 What are the side buttons for?

    The side buttons are by default used to move backward and forward through web pages in a web browser, but their functions can be changed using software that can be downloaded from the manufacturer's website.

  • 52928 Bulletstorm GM-928 Can the backlight be controlled, for example, with software?

    No, the backlight cannot be controlled, there is no way to adjust the backlight in the software.

  • 52928 Bulletstorm GM-928 What are the buttons above the scroll wheel for?

    The sensor of this mouse has four resolution modes: 1200/2400/4800/7200 DPI. The resolution can be increased or decreased with these buttons. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • 52928 Bulletstorm GM-928 Does this mouse have software for customizing buttons and creating macros?

    Yes, it does. It can be downloaded from the product page on the manufacturer's official website.

  • 52928 Bulletstorm GM-928 Can this mouse be connected to the laptop?

    Yes, it can.

  • 52928 Bulletstorm GM-928 Can the mouse be connected to a smartphone?

    The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • 52928 Bulletstorm GM-928 Will the mouse work with a MacBook?

    Yes, it will. We do not guarantee that the side buttons will work with a MacBook. The software of this model also cannot work with a MacBook.

  • 52933 Sin'Sister GM-933 Is this a wireless mouse?

    No, this is a wired mouse. It can be connected by the cable to any USB port in your computer.

  • 52231 Classic MB-230 Does this mouse have software for customizing buttons and creating macros?

    Yes, it does. All downloadable files can be found in the "Downloads" section of the product web page.

  • 52231 Classic MB-230 Will the mouse work with a MacBook?

    Yes, it will. But please note that the software of this model can not work with a MacBook.

  • 52231 Classic MB-230 Is the wheel made of plastic?

    No, the wheel is made of soft silicone material.

  • 52231 Classic MB-230 Can this mouse be connected to the laptop?

    Yes, it can.

  • 52707 Beta GM-707L I received the mouse, but there is no receiver included. How can I get it?

    Turn the mouse over. The receiver is inserted into a dedicated receiver slot on the mouse bottom side.

  • 52707 Beta GM-707L What kind of batteries does this mouse need?

    The mouse does not require batteries to operate. A 400 mA∙h accumulator is installed inside the mouse, the mouse is powered by this accumulator.

  • 52933 Sin'Sister GM-933 Can the mouse be connected to a smartphone?

    The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • 52933 Sin'Sister GM-933 Will the mouse work with a MacBook?

    Yes, it will. We do not guarantee that the side buttons will work with a MacBook. The software of this model also cannot work with a MacBook.

  • 52933 Sin'Sister GM-933 Can the backlight be controlled, for example, with software?

    No, the backlight cannot be controlled, there is no way to adjust the backlight in the software.

  • 52933 Sin'Sister GM-933 Can this mouse be connected to the laptop?

    Yes, it can.

  • 52933 Sin'Sister GM-933 Does this mouse have software for customizing buttons and creating macros?

    Yes, it does. It can be downloaded from the product page on the manufacturer's official website.

  • 52231 Classic MB-230 Can the mouse be connected to a smartphone?

    The mouse can usually be used with Android smartphones. Contact your phone manufacturer to see whether your phone supports USB HID mouse. USB OTG or USB Type-C adapter is necessary to connect the mouse to your phone. Adapters can be purchased separately. Pay attention that the software for this model won’t work in Android.

  • 52933 Sin'Sister GM-933 What are the buttons above the scroll wheel for?

    The sensor of this mouse has four resolution modes: 1200/2400/4800/7200 DPI. The resolution can be increased or decreased with these buttons. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • 52933 Sin'Sister GM-933 What are the side buttons for?

    The side buttons are by default used to move backward and forward through web pages in a web browser, but their functions can be changed using software that can be downloaded from the manufacturer's website.

  • 52933 Sin'Sister GM-933 How many buttons does this mouse have?

    Seven: left, right, wheel button, 2 top buttons for DPI control, and 2 side buttons.

  • 52231 Classic MB-230 How many buttons does this mouse have?

    Four: left, right, DPI control button and wheel button.

  • 52231 Classic MB-230 Does this mouse have side buttons?

    This model does not have side buttons.

  • 52231 Classic MB-230 What is the purpose of the button above the scroll wheel?

    The sensor of this mouse has two resolution modes: 1000 and 1200 DPI. Resolutions can be toggled with this button. Changing the resolution changes the arrow cursor speed on the screen: the lower the resolution, the slower the cursor moves, and if the resolution is increased, the speed of the cursor on the screen increases.

  • 52707 Beta GM-707L Is this a Bluetooth mouse?

    No, this mouse does not work via Bluetooth. The wireless connection works via a 2.4GHz radio link between the mouse and the mouse USB receiver.

  • 52707 Beta GM-707L How to charge the mouse?

    The kit includes a Micro-USB cable for recharging the mouse accumulator. Connect the cable to the mouse and to the computer USB port, then the accumulator will begin to charge. The mouse can also be charged from any mains charger with a USB output, for example, from a phone charger.

  • 52707 Beta GM-707L How long does it take to charge the accumulator?

    Charging time depends on a power supported by the USB port that the mouse is connected to. For example, the mouse will charge in about 1.5–2 hours from a high-power USB 2.0 port (current 0.5A). If you have a more powerful port (for example, USB 3.0 or a smartphone charger), then the accumulator will charge faster.

  • 52707 Beta GM-707L Can I connect the mouse to the computer through the cable without connecting the USB receiver?

    No, you cannot. The cable allows only recharging of the mouse accumulator. You need to connect the USB receiver to the computer for the mouse to work.

  • 52707 Beta GM-707L How many buttons does this mouse have?

    Six: left, right, wheel button, DPI control button (CPI) and 2 side buttons.

  • We bought a usb headset, the volume control does not work, either 100 or 0. We checked it on several PCs with windows 10, everywhere the same situation. Perhaps the reason is in the drivers, but there are no drivers on your site, on our pc the headset is defined as JieLi BR21
    Hello! The headset works with the standard driver of the operating system. You probably hold down the volume button for too long, so the volume quickly goes to one of the extreme values. Try decreasing the button hold time.
  • Bluetooth headset doesn't work in OS Windows

    Microsoft bluetooth stack doesn't support the following profiles: A2DP, HSP, HFP. Bluetooth headsets require a stack that supports these profiles, for example, "BlueSoleil".

  • How to check that "Mobile Master" gamepad is working correctly?

    Gamepad can be checked in "Gamepad Tester" mobile app provided by Wisely Loh. "Mobile Master" button layout is different from the layout shown in the application window, but when you press gamepad button its code will be displayed in the application window.

  • 29115 CH-115+ I have the phone with wireless charging, will the plate interfere with wireless charging?

    The plate should not be glued over the receiving induction coil inside the phone, because wireless charging will not work then. Before gluing the plate ask the phone manufacturer where the coil is located under the back cover and do not glue the plate on this place.

  • 29127 CH-127 Can the clamp scratch the ventilation louver?

    No, there are rubber pads inside the clamp that protect the louver from damage.

  • 29127 CH-127 How many metal plates are included in a kit?

    The kit includes two metal plates with an adhesive layer applied.

  • 29127 CH-127 Is it possible to insert a steel plate under the phone case?

    Only if the case is 0.3 mm thick or less. The magnet will not hold the phone through the thick case as securely as without the case.

  • 29115 CH-115+ Is it possible to insert a steel plate under the phone case?

    Only if the case is 0.3 mm thick or less. The magnet will not hold the phone through the thick case as securely as without the case.

  • 29127 CH-127 Is it possible to glue a plate to the phone case?

    It depends on the case material. The plate will not adhere to flexible, leather, silicone or fabric-covered cases. The plate can be securely glued to a hard plastic case with a smooth surface.

  • 29127 CH-127 Will the magnetic field damage the phone?

    No, the magnetic field will not have any effect on the phone.

  • 29127 CH-127 I have the phone with wireless charging, will the plate interfere with wireless charging?

    The plate should not be glued over the receiving induction coil inside the phone, because wireless charging will not work then. Before gluing the plate ask the phone manufacturer where the coil is located under the back cover and do not glue the plate on this place.

  • 29127 CH-127 Can the NFC sensor work through the holder metal plate?

    No, it can not work, do not glue the plate over the NFC sensor. Before gluing the plate ask the phone manufacturer where the NFC sensor is located under the back cover and do not glue the plate on this place.

  • 29127 CH-127 Is it possible to change the holder angle?

    Yes, the holder has a hinge that allows rotating the phone to various angles.

  • 29132 CH-132 How many metal plates are included in a kit?

    The kit includes two metal plates with an adhesive layer applied.

  • 29132 CH-132 Is it possible to glue a plate to the phone case?

    It depends on the case material. The plate will not adhere to flexible, leather, silicone or fabric-covered cases. The plate can be securely glued to a hard plastic case with a smooth surface.

  • 29132 CH-132 I have the phone with wireless charging, will the plate interfere with wireless charging?

    The plate should not be glued over the receiving induction coil inside the phone, because wireless charging will not work then. Before gluing the plate, ask the phone manufacturer where the coil is located under the back cover, and do not glue the plate on this place.

  • 29132 CH-132 Is it possible to insert a steel plate under the phone case?

    Only if the case is 0.3 mm thick or less. The magnet will not hold the phone through the thick case as securely as without the case.

  • 29132 CH-132 Will the magnetic field damage the phone?

    No, the magnetic field will not have any effect on the phone.

  • 29132 CH-132 Can the NFC sensor work through the holder metal plate?

    No, it can not work, do not glue the plate over the NFC sensor. Before gluing the plate ask the phone manufacturer where the NFC sensor is located under the back cover and do not glue the plate on this place.

  • 29132 CH-132 Is it possible to change the holder angle?

    Yes, the holder has a hinge that allows rotating the phone to various angles.

  • 29132 CH-132 Will the phone heat up when the cabin heating is on?

    When the cabin heating is on, everything inside the cabin is heated, including the phone, just like, when the A/C is operating, everything in the cabin is cooled, including the phone.

  • 29115 CH-115+ How many metal plates are included in a kit?

    The kit includes two metal plates with an adhesive layer applied.

  • 29115 CH-115+ Is double sided Scotch tape included in the kit?

    Yes, double sided Scotch tape is glued to the holder bottom. To fasten the holder, remove the protective film from it.

  • 29115 CH-115+ Can the NFC sensor work through the holder metal plate?

    No, it can not work, do not glue the plate over the NFC sensor. Before gluing the plate ask the phone manufacturer where the NFC sensor is located under the back cover and do not glue the plate on this place.

  • 29115 CH-115+ Is it possible to change the holder angle?

    Yes, the holder has a hinge that allows rotating the phone to various angles.

  • 29115 CH-115+ Does the holder have a fastener for a charging cable?

    Yes, it does. It is located on the holder base.

  • 29115 CH-115+ Will the magnetic field damage the phone?

    No, the magnetic field does not have any effect on the phone.

  • 29127 CH-127 Is the holder suitable for my car?

    The holder is suitable only if your car has horizontal louvers on the ventilation ducts with a distance of at least 5 mm between them. Also make sure that up to a depth of 2 cm inside the louver there are no elements that will interfere with clamping.

  • 29132 CH-132 Is the holder suitable for a vertical louver?

    No, it is not.

  • 29115 CH-115+ Is it possible to glue a plate to the phone case?

    It depends on the case material. The plate will not adhere to flexible cases, leather, silicone or fabric-covered cases. The plate can be securely glued to a hard plastic case with a smooth surface.

  • 29132 CH-132 Is the holder suitable for my car?

    The holder is suitable only if your car has horizontal louvers on the ventilation ducts with a distance of at least 5 mm between them. Also make sure that up to a depth of 3 cm inside the louver there are no elements that will interfere with clamping.

  • 29132 CH-132 What is the method of the holder attachment to the ventilation louver?

    The clamp, which is attached to the louver, can be tightened and released by a plastic nut with comfortable finger rests. To fasten the holder, place the louver plate between the clamps and tighten the nut.

  • 29127 CH-127 Will the phone heat up when the cabin heating is on?

    When the cabin heating is on, everything inside the cabin is heated, including the phone, just like, when the A/C is operating, everything in the cabin is cooled, including the phone.

  • 29127 CH-127 Is the holder suitable for a vertical louver?

    No, it is not.

  • Is my webcam compatible with MAC OS X, Linux?

    If your webcam conforms to USB Video Device Class, USB Audio Device Class specifications, then audio and video capture will work in modern versions of MAC OS X, Linux. If it is written on a device web page, that a webcam doesn't need a driver for operation, then it confortms to USB Video Device Class specification. Some other device functions may not work.